Frequently asked questions

1. Is the product safe and what age group can it be used from?

  • CE mark. The regulations make sure the toys are not made from toxic materials and do not have small loose parts.
  • The inner bag is stitched and sealed closed. No direct Essential Oils to cause any irritation. If bag is ever cut open, the Flowers are Food Grade and Organic and wiould be similiar to the texture of a Tea bag leaves and would soon be spit out.
  • Age 3 + Reccomended but Bear can be used at your own discretion to use as a sleep aid or comforter until old enough to use the affirmation cards . We do not reccommend in a cot under 1 year old. Keep in room for the scent in a safe Place when sleeping.



2. Why am I paying so much for a Bear?

  • To your child it is a soft toy bear, a book and some cards in a bag, that’s the plan. The magic through play and familiarity is the gentle way of introducing this one of a kind"Tool" to children.
  • It is an ongoing support tool for them for, Rest, Relax and Reset to then open the door to a growth Mindset, to become stronger, more independent, speak up in social situations. We have children that are fearful and anxious more than we used to be because the world is a very different place now. The internet has opened up many opportunities for learning but it also has a dark side where online bullying and social media pressure is at an all time high. When we support their Rest and Growth as a preventative measure then future Mental Health challenges may be avoided. I would love the children to be as free to be who they are and confident in themselves so strongly that nothing they see or hear, makes them feel like they are less than anyone else and have so much love and confidence in themselves that they are unaffected by others unkind words and behaviours.
  • I would love to see children speak up, even to an adult to make sure their feelings are heard.
  • We have the film Matilda where the father states, “ I am big, you are small, I am right, you are wrong, and there’s nothing you can do about it”.
  • Not all adults are right all of the time and it’s up to us to learn the next generation, if we choose, to question that with a truthful voice and kindness in their actions. To be a bit braver, to not get so comfortable and have adults fix it.
  • It is your decision if you want this for your child and continue to support them daily in the use of this. The cost covers the long term benefits and skills they can take with them in life because it is set so deep when younger.



3. Can I wash it? * Updated Covid instructions

  • Lavenderbuddy is a low plush fabric and any marks may be removed with a cloth. Any chemicals used on the Fabric may leave a residue and discolour. Small Soul's may breathe this in also. Microfibre cloths can remove dirt without added chemicals. Remove the bag first.
  • * Update* For current Covid concerns we suggest an antiviral wipe- Not a direct spray, then 2 hours before use so as any chemical dissipates and any Virus killed. This is easily undertaken at the end of the day and ready for use the next morning if used within education or Nursery settings due to sharing between the Small Soul's.
  • If the inside bag seems to loose its scent top up with a drop of pure lavender oil and leave overnight to soak into the fabric and the flowers. This is at your discretion and make sure |Bag is within the opening and velcro closed. The lavender within the product is organic and the scent should last for at least 1 to 2 years.



4. Can I re order anything I have lost or broken?

  • Yes. The product comes as a package but we will replace any parts that are missing immediately at no cost to yourself. if worn after 6 Months use, there will be a small cost to replace. Your statuatory rights are not affected. All products are checked throughly before Posting and any concerns should be raised immediately by contacting - mammabear@lavenderbuddy.co.uk



5. What do I do if my child is a little older and needs this?

  • Use your own discretion and be open to using this to start the process and then look at ways to integrate further affirmations for the circumstances and age group. Do it together. It’s a lifelong learning tool, even if the bear and the bag become too babyish when they reach a certain age. By then the child will be used to stating these daily affirmations in repetition it will come naturally. Hugs are Timeless too.
  • We are looking to have a further product and cards available in the near future for an older age group, but we will always aim to help so please contact us and we can refer to other support for the required age that we are aware of.



6. Refunds

  • You have up to 14 day cooling off period if you change your mind. Postage costs are the responsibility of the buyer and must be sent registered. Once received, this will be refunded back. 30 days to return your item(s) as per your rights under Consumer Rights Act 2015.
  • There is a limit of 6 months for Replece or repair.
  • If you require a refund please contact us mammabear@lavenderbuddy.co.uk with your:
    • Name
    • Email address
    • Telephone number
    • Order number
    • Name the item(s) you wish to return
    • Reason for return