Question 1

Q: What is your refund policy?

Accepted Answer

A: Our refund policy allows you a 14-day cooling-off period if you change your mind. 
The buyer is responsible for postage costs, and items must be sent registered. 
Once we receive the item, we will process your refund.

You have 30 days to return your item(s) under the Consumer Rights Act 2015. 
There is a 6-month limit for replacement should any faults appear in manufacturing. Damage caused by user will not be replaced.

Please contact mammabear@lavenderbuddy.co.uk with your name, email address, telephone number, order number, the item(s) you wish to return, and the reason for the return.

Question 2

Q: How is Lavenderbuddy different from typical sensory toys, and how does it support emotional regulation for children and babies?

Accepted Answer

A: Lavenderbuddy is a bespoke, multi-sensory tool designed specifically to downshift responses when overwhelmed. That is the main concern we hear from Parents alongside Sleep challenges.Other Sensory Toys help with Alerting and Organising other Senses.Your OT can Advise on them.Unlike typical sensory toys, Lavenderbuddy combines gentle lavender flowers for relaxation,  with tactile colored points on its body that guide focused deep breathing with tactile input rather than Auditory or Verbal from external people or a chart.This unique design engages multiple senses simultaneously—olfactory, tactile, and visual—to send calming feedback to the nervous and sensory regulation systems, helping to downshift the body out of Alarm in the Brain.Offers extra proprioception through hugs, when child does not want to be hugged by a human, further aiding in calming and grounding the child. Pocket behind Safe Velcro opening can be used for added weighted items or a cool pack when poorly ( at your discretion and not included)It's appearance as a regular, soft bear ensures there is no stigma or differentiation. Self led usage after initial adult guidance, promotes autonomy and control for the child which is crucial as everything else feels out of their control.Crafted with safety as a priority, Lavenderbuddy offers a natural, effective way to support the Inside System, so the output from that- Behaviour and Feelings lessen with consistent use.Capacity building, not forcing Resilience to environments and external / internal feedback they feel daily which overwhelms them.

Question 3

Q: How do I clean and sanitize Lavenderbuddy?

Accepted Answer

A: To clean Lavenderbuddy, use a cloth to remove any marks.

Avoid using chemicals on the fabric as they may leave a residue and discolouration.

Lavender Bag can be removed and Bear washed in the machine on a very short wash if extremely dirty. Non Toxic wash please.

Microfibre cloths can effectively remove dirt without added chemicals. Always remove the inner bag before cleaning.

For sanitisation, especially if Lavenderbuddy is shared or in a Hospital / Clinic setting, you can use an antiviral / antibacterial wipe (not a direct spray)  very lightly and let dry.

This method is suitable for educational or nursery settings too when the bugs are bugging.

*No replacement for any fabric damage if you choose this option

If the inner bag loses its scent, add one drop of pure lavender essential oil and leave it overnight to soak into the fabric and flowers. 
Ensure the bag is securely closed with the Velcro. 
The organic lavender flowers should last 1 to 2 years, your nose being used to it does not mean it has lost its scent.

Question 4

Q: Is Lavenderbuddy safe, and what age group is it suitable for?

Accepted Answer

A: Lavenderbuddy is CE marked, ensuring it meets safety regulations. 
The bear is made from non-toxic materials and has no small loose parts, zips, or buttons.

The inner bag is stitched and sealed, containing no direct essential oils to avoid irritation, added use of these is at your discretion.

If the bag is cut open, the flowers inside are food-grade and organic, similar to  Lavender tea you drink.

Lavenderbuddy is recommended for children aged 3 and up, but you can use it as a sleep aid or comforter at your discretion.

We do not recommend placing it in a cot for children under 1 year old. Instead, keep it in the room for its calming scent only.

Question 5

Q: Can I reorder lost or broken parts of Lavenderbuddy?

Accepted Answer

A: If you have a package, yes. 
The Bear does not have spare parts to re order.
If cards get lost or backpack goes missing, you can re-order on their own dependent on stock. Please email first for me to set up in shop.

Your statutory rights are not affected. 
We thoroughly check all products before shipping, and Video when packing each order for our own protection in any dispute.
If you have any concerns, please contact us at mammabear@lavenderbuddy.co.uk.

Damaged goods need to be sent back to be checked, before a replacement is given, and the sender is responsible for both sets of postage costs.

Question 6

Why is Lavenderbuddy more expensive than other Sensory toys?

Accepted Answer

Its not.It just seems like it is because it looks like a Teddy BearThis is bespoke and the only one of its kind that is Multi use for Regulatory System support and for SleepYou also have the option to have further support on the  Website and Blog and we are adding extra Digital Downloads for Parents to better understand their child's needs which is also a very small cost compared to other Courses online.Social Media also gives some handy tips for the Journey you are on with your child for you also.Take a look at a prices of Spinning Chair or a Swing Set.These are also used for Sensory Feedback SupportI am not a Business that has a Generic Product and selling and that's the last you see of me. I am the Mother than walks this journey daily alongside and have spent many pounds of previous sensory toys that got tossed or broke too.18 years of design after design, trademark, knowledge behind this relating to Neuro Science, Physiology and Sensory Systems to bring this to life for your child and youI

Lavenderbuddy

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Frequently asked questions