A: Our refund policy allows you a 14-day cooling-off period if you change your mind. The buyer is responsible for postage costs, and items must be sent registered. Once we receive the item, we will process your refund. You have 30 days to return your item(s) under the Consumer Rights Act 2015. There is a 6-month limit for replacement or repair. If you need a refund, please contact us at mammabear@lavenderbuddy.co.uk with your name, email address, telephone number, order number, the item(s) you wish to return, and the reason for the return.

A: Lavenderbuddy is more than just a toy; it's a comprehensive tool designed to support your child's emotional growth and well-being. Along with the bear, you get access to our educational and fun videos on Instagram and YouTube Kids, which are free with your purchase. These resources help you and your child navigate the journey with Lavenderbuddy in a safe space. The bear, book, and cards work together to introduce this unique tool to children gently. It's designed to help them rest, relax, and reset, opening the door to a growth mindset. In today's world, where children face more anxiety and fear, Lavenderbuddy provides ongoing support to help them become stronger, more independent, and confident. The cost reflects the long-term benefits and skills your child will gain, making it a valuable investment in their future.

A: To clean Lavenderbuddy, use a cloth to remove any marks. Avoid using chemicals on the fabric as they may leave a residue and discolouration. Microfibre cloths can effectively remove dirt without added chemicals. Always remove the inner bag before cleaning. For sanitising, especially if Lavenderbuddy is shared, you can use an antiviral wipe (not a direct spray) and wait 2 hours before use to ensure any chemicals dissipate and viruses are killed. This method is suitable for educational or nursery settings. We are not responsible for any fabric damage if you choose this option. If the inner bag loses its scent, add one drop of pure lavender oil and leave it overnight to soak into the fabric and flowers. Ensure the bag is securely closed with the Velcro. The organic lavender scent should last 1 to 2 years.

A: Lavenderbuddy is CE marked, ensuring it meets safety regulations. The bear is made from non-toxic materials and has no small loose parts, zips, or buttons. The inner bag is stitched and sealed, containing no direct essential oils to avoid irritation. If the bag is cut open, the flowers inside are food-grade and organic, similar to tea leaves. Lavenderbuddy is recommended for children aged 3 and up, but you can use it as a sleep aid or comforter at your discretion. We do not recommend placing it in a cot for children under 1 year old. Instead, keep it in the room for its calming scent.

A: Yes, you can reorder any lost or broken parts of Lavenderbuddy. If the parts are missing within six months of purchase, we will replace them at no cost to you. After six months, there will be a small fee for replacement. Your statutory rights are not affected. We thoroughly check all products before shipping, but if you have any concerns, please contact us at mammabear@lavenderbuddy.co.uk. Damaged goods need to be sent back before a replacement is given, and the sender is responsible for postage costs. If you are local, we can arrange to meet and swap the items.